Shipping & Delivery Policy

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Website: https://www.ecotantu.com
Email: ecotantuofficial@gmail.com
Phone: +91 87777 20537
Address: Barrackpore, Kolkata – 700122, India

At Ecotantu, we are committed to delivering your products in a timely and reliable manner. This Shipping & Delivery Policy outlines how we handle processing, shipping, and delivery of your orders.

1. Shipping Locations

We currently ship across India. For international shipping inquiries, please contact us at ecotantuofficial@gmail.com before placing your order.

2. Order Processing Time

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

Domestic Shipping (India):

  • Metro cities: 3–5 business days
  • Non-metro areas: 5–8 business days
  • Remote or rural locations: 7–10 business days

Please note: Delivery times are estimates and may vary due to logistics delays, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

  • Standard Shipping: ₹50 flat rate for all orders below ₹999
  • Free Shipping: For orders above ₹999
  • Express Shipping (if available): Charges will be displayed at checkout

5. Tracking Your Order

Once your order is shipped, you will receive an email and/or SMS with a tracking number and tracking link to monitor your package.

6. Delivery Partners

We work with reputable courier services such as Delhivery, Bluedart, Ekart, DTDC, and India Post to ensure safe and timely delivery.

7. Delays and Exceptions

Ecotantu is not liable for delays caused by:

  • Natural disasters, lockdowns, or extreme weather
  • Incorrect or incomplete shipping addresses provided by the customer
  • Unforeseen issues with third-party courier partners

If your order is delayed beyond the expected timeframe, please contact us with your order ID at ecotantuofficial@gmail.com.

8. Incorrect Address / Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping charges may apply.

9. Damaged or Lost Packages

If your package is damaged in transit or not delivered:

  • Contact us within 48 hours of receiving the damaged item (with photos).
  • For lost packages, report within 7 days of the expected delivery date.
    We will investigate and assist with a replacement or refund as applicable.

10. Contact Us

If you have any questions or need help with your order, feel free to contact us:

📧 Email: ecotantuofficial@gmail.com
📞 Phone: +91 87777 20537
📍 Address: Barrackpore, Kolkata – 700122, India